Privacy policy

Privacy Policy

This Privacy Policy explains how Summit Creative LLC, trading as Sumud Jewelry (“Sumud Jewelry”, “we”, “us”), collects, uses and discloses personal information when you visit our website, buy from us, or otherwise communicate with us (together, the “Services”).

By using the Services you agree to the handling of your information as described here. If you do not agree, please do not use the Services.

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Personal Information We Collect

Depending on how you interact with us, we may collect:

Contact details — name, billing and shipping address, email address, telephone number.
Order information — items purchased, order value, delivery details, and the payment confirmation we receive from our payment processor.
Payment information — card payments are processed by our payment providers. We receive confirmation of the transaction and limited details such as the card type and last four digits. We do not store full payment card numbers.
Account information — username and password, where you create an account.
Customer support information — the content of messages, photographs and attachments you send us.
Usage data — device and browser type, IP address, pages viewed, referring site, and similar technical information gathered automatically through cookies and comparable technologies.

Where That Information Comes From

Directly from you, when you order, create an account, subscribe to emails, or contact us.
Automatically, as you browse, through cookies and similar technologies.
From service providers acting on our behalf — our ecommerce platform, payment processors, carriers and analytics or advertising partners.

How We Use Your Personal Information

Fulfilling orders — processing payment, arranging delivery, sending order confirmations and shipping updates, handling returns and refunds.
Customer support — answering your questions and resolving problems.
Marketing — sending promotional messages where you have asked to receive them or where otherwise permitted by law. You can unsubscribe at any time.
Improving the Services — understanding how the site is used so we can make it work better.
Security and fraud prevention — detecting, investigating and acting on fraudulent, abusive or unlawful activity, and protecting our rights and those of our customers.
Legal compliance — meeting our accounting, tax and other legal obligations.

How We Share Personal Information

We do not sell your personal information for money. We share it only as described below:

Service providers — our ecommerce platform, payment processors, shipping carriers, email and customer-support tools, and analytics providers, each acting on our instructions.
Marketing and advertising partners — where you have consented or where permitted by law. Depending on your jurisdiction, some advertising practices may be treated as a “sale” or “sharing” of personal information; see Your Rights below for how to opt out.
Legal and safety — where required by law, by a court order, or to protect our rights, property or safety and that of others.
Business transfers — in connection with a merger, financing, acquisition or sale of assets.

Our Ecommerce Platform

Our online store is hosted on Shopify. Shopify processes information about your use of the Services in order to provide and improve them, and may transfer that information to third parties located in countries other than your own. Shopify’s own privacy practices are described in its privacy policy.

Cookies

We use cookies and similar technologies to operate the store, remember your cart and preferences, measure traffic, and support marketing. Most browsers let you refuse or delete cookies. Blocking some cookies may stop parts of the store from working as intended.

Third-Party Links

The Services may link to sites we do not operate. We are not responsible for the privacy practices or content of those sites, and this policy does not apply to them.

Children

The Services are not directed at children, and we do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

Security and Retention

We take reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep personal information only as long as needed for the purposes described above, including to meet legal, accounting, tax and reporting obligations, and to resolve disputes.

Your Rights and Choices

Depending on where you live, you may have the right to:

access the personal information we hold about you, and request a copy;
have inaccurate information corrected;
request deletion of your personal information;
request portability of your information;
opt out of marketing messages at any time;
opt out of the “sale” or “sharing” of personal information and of targeted advertising;
withdraw consent where our processing relies on it;
appeal a decision we have made about one of these requests.

Texas residents have rights under the Texas Data Privacy and Security Act; residents of California, the EEA, the United Kingdom and other jurisdictions have comparable rights under their own laws.

To exercise any of these, write to info@sumud-jewelry.com. We may need to verify your identity before acting. We will not discriminate against you for exercising a privacy right.

Complaints

If you have a concern about how we handle your information, contact us first at info@sumud-jewelry.com. If you are not satisfied with our response, you may be entitled to complain to your local data protection authority.

International Transfers

We operate from the United States and work with service providers in other countries. Where personal information is transferred outside your country of residence, we rely on appropriate safeguards, including standard contractual clauses where required.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or in the law. The revised version takes effect when posted on this page.