Refund policy

Return & Refund Policy

We want you to be genuinely happy with what you receive. If a piece is not right for you, this page explains exactly how returns and refunds work at Sumud Jewelry.

30-Day Right of Return

You may request a return within 30 days of receiving your order. To be accepted, the item must be:

unused, with no signs of wear, scratching or alteration;
complete, with all original tags, pouches, boxes and packaging;
in the same condition in which it reached you;
returned with a valid, traceable shipping number.

Items that are worn, damaged after delivery, modified, engraved, or returned incomplete cannot be accepted and are not eligible for a refund.

Request Authorization First

Every return must be approved in writing by our support team before you ship anything back. Write to info@sumud-jewelry.com with your order number and the reason for the return, and we will send you return instructions.

Parcels sent back without prior authorization may be refused and returned to you at your own expense.

Damaged or Defective Items

Report any damage or manufacturing defect within 7 days of delivery. Please include:

your order number;
a clear description of the problem;
clear photographs of the item and of the packaging it arrived in.

We may ask for additional information where a claim cannot be assessed from the photographs alone. If the issue is found to result from normal wear, improper use, or handling after delivery rather than from a manufacturing fault, we are not obliged to offer a refund or replacement.

Wrong Item Received

If you receive something other than what you ordered, contact us within 7 days of delivery with your order number, the item you ordered, the item you received, and photographs of it. We will arrange a replacement or refund at our expense. If the item returned does not match the claim submitted, we reserve the right to decline the request.

Who Pays for Return Shipping

If you return an item for a personal reason — a change of mind, an ordering error, or the wrong size — return shipping is at your expense.

If the item was damaged, defective, or incorrect, we cover the cost of returning it.

Returns must travel with a tracked service. We cannot refund a parcel that cannot be traced, and we are not responsible for returns lost or damaged in transit. Please keep your proof of postage until the refund has been issued.

Refunds

Refunds are issued once the returned item has reached us and passed inspection. Allow up to 10 business days after approval for the refund to be processed.

Where an item has lost value through use, damage or missing components, we reserve the right to decline the refund or to reduce it in proportion to that loss.

Refunds are returned to the original payment method. Once we have issued a refund on our side, the time it takes to appear on your statement depends on your bank or payment provider and is outside our control.

Cancelling an Order

Orders are passed to our fulfilment system very quickly after checkout, so we usually cannot cancel one once it has been placed. Contact us immediately at info@sumud-jewelry.com and we will do what we can, but we cannot guarantee a cancellation.

If you refuse delivery of a parcel, the resulting return, handling and logistics costs are your responsibility and will be deducted from any refund.